Terms of service

These Terms of Service govern your access to and use of the FAMILY OF FAILURES® website, products, checkout, customer accounts, communications, and related services provided by [LEGAL BUSINESS NAME].

By accessing or using the site, you agree to these Terms and to the policies incorporated by reference below.

How these Terms work with other policies

These Terms incorporate or work alongside the following. Where a product-specific condition applies, it is disclosed before purchase.

• Privacy PolicyHow information is collected and used
• Shipping PolicyProcessing, delivery, tracking, international
• Returns & RefundsEligibility, exchanges, final sale, refunds
• Preorder disclosuresShown on the product page before purchase [PREORDER TERMS]
• Product-specific termsShown on the product page where applicable
• Promotional termsShown with each promotion [PROMOTIONAL TERMS]

You must meet the minimum age and legal capacity requirements applicable in your jurisdiction to use the store and make purchases.

Age requirement [AGE / ELIGIBILITY REQUIREMENT — must match Privacy Policy and checkout]

Use of the website

You may use the site for lawful shopping and browsing purposes. You may not use it for fraud, unauthorized access, interference with site operation, distributing malicious software, impersonation, abuse of promotions, or any use that infringes the rights of others. See Prohibited use.

License to use the site

We grant you a limited, personal, non-exclusive, non-transferable permission to access and use the site for its intended purpose. You may not reproduce, copy, modify, sell, or commercially exploit site content without written permission.

Website availability

The website may occasionally be updated, modified, interrupted, or temporarily unavailable. Uninterrupted availability is not guaranteed.

Product information

We work to present product descriptions, images, colors, measurements, and specifications as accurately as reasonably possible. Screen settings, lighting, manufacturing variation, wash variation, and fabric characteristics may create minor differences.

Availability

Products are subject to availability and may sell out, be withdrawn, restocked, archived, or otherwise become unavailable without advance notice. Restocks are not guaranteed. If an inventory error affects your order, the order may need to be adjusted or canceled, and you will be contacted.

Product status

Active

Available for purchase.

Preorder

Available for purchase before standard fulfillment.

Sold out

Current inventory unavailable.

Archived

Retained as part of the brand record but not currently available for standard purchase. See the Archive.

Errors + corrections

We may correct typographical errors and inaccurate product information, pricing, availability, or other site information when identified, subject to applicable law.

Placing an order is an offer to purchase. Orders are subject to acceptance, and an order confirmation does not necessarily mean the order has been fulfilled.

An order may need to be canceled where necessary, for example because of an inventory error, payment failure, fraud review, pricing error, legal restriction, or shipping limitation. [CANCELLATION TERMS — legally reviewed; match Shipping Policy]

Order accuracy

Please review the product, size, color, quantity, shipping address, and billing information before submitting your order. Changes after submission are not guaranteed.

View shipping policy →

Prices may change. The price shown at checkout applies to your transaction. Taxes and shipping may be additional where applicable. If a pricing error is identified, it may be corrected [PRICING-ERROR LANGUAGE — legally reviewed].

Taxes

Applicable taxes may be calculated and collected based on shipping destination, transaction type, and legal requirements. International orders may be subject to separate duties.

View shipping policy →

Payment processing is handled through Shopify and approved payment providers [ACTIVE PAYMENT PROVIDERS]. By placing an order, you authorize the applicable payment method to be charged for the purchase amount. FAMILY OF FAILURES generally does not receive or store complete payment card details.

Payment authorization

Orders may be subject to payment authorization and may fail or require review. Fraud-prevention tools may be used. Please provide accurate billing information.

Fraud

Fraudulent transactions or misuse may be declined, canceled, reviewed, or reported where appropriate.

Payment questions

If you believe an order, refund, or charge is incorrect, please contact support first so the transaction can be reviewed and, where possible, resolved directly. This does not waive any of your legal rights.

Contact support →

[PREORDER TERMS — must match PDP, cart, checkout, Shipping Policy, Returns & Refunds and FAQ word for word]

Preorder status

Shown on the product page before purchase.

Estimated shipping window

Shown on the product page and in your order record.

Payment capture

[IMMEDIATE / AT FULFILLMENT — per Shopify or preorder app]

Cancellation

[PREORDER CANCELLATION TERMS]

Returns

[PREORDER RETURN TERMS]

Delay notices

Sent using the contact information on your order if a material change occurs.

Mixed carts

[MIXED ORDER SHIPPING RULE]

Estimated preorder dates are estimates, not guaranteed delivery dates, unless expressly stated otherwise.

Promotions + discount codes

Promotions may have start and end dates, eligibility requirements, product exclusions, usage limits, minimum spend, or one-time use rules. Discounts cannot necessarily be combined.

Promotional terms [PROMOTIONAL TERMS — must match Shopify discount configuration]

Discount abuse

Promotional offers may be refused, canceled, or adjusted where there is evidence of fraud, abuse, duplication, or use inconsistent with the applicable promotion terms.

Shipping methods, processing timelines, delivery estimates, tracking, preorder shipment rules, international delivery, and carrier-related matters are described in the Shipping Policy.

View shipping policy →

Returns + refunds

Return eligibility, exchange rules, final-sale products, damaged items, return shipping, and refund processing are governed by the Returns & Refunds Policy.

View returns & refunds →

Website content may include logos, wordmarks, graphics, photography, videos, campaigns, product designs, product names, copy, layouts, artwork, the classification system, and other brand assets. These may be protected by copyright, trademark, design rights, or other intellectual property laws. Third-party content remains the property of its respective owners.

Failure Classification System

FC codes, classification names, classification graphics, system architecture, and related creative expression form part of the FAMILY OF FAILURES brand system and are protected where the law allows. [REGISTRATION STATUS — use ™ or ® only as verified]

FAMILY OF FAILURES names, marks, logos, and related branding may not be used in a way that suggests affiliation, endorsement, or authorization without written permission.

Mark status [VERIFY REGISTRATION — use ® only for registered marks; otherwise ™ or no symbol]

Prohibited use

You may not use the site or its services for:

• Fraudulent purchases
• Unauthorized resale where contractually restricted
• Attempts to bypass security
• Malicious software or automated attacks
• Impersonation or harassment
• Intellectual property infringement
• Misuse of promotions
• Interference with website operation

Resale

Purchases intended for commercial resale may be subject to separate wholesale or reseller approval requirements. Wholesale partners follow separate agreements.

Restricting access

Site access or accounts may be restricted for fraud, abuse, security threats, illegal conduct, or material violations of these Terms.

The store uses or links to services operated by others, such as Shopify, payment providers, shipping carriers, tracking services, social platforms, analytics, and marketing tools [CONFIRM ACTIVE SERVICES]. Those services may be governed by their own terms.

Third-party links

Links to third-party sites are provided for convenience or functionality. We do not control those sites, so please review their terms and policies where relevant.

Shopify platform

The store is powered by Shopify, and certain functionality, including checkout and customer accounts, is provided through Shopify systems. [LINK TO SHOPIFY TERMS]

Press + collaborations

Submitting a press, collaboration, or partnership inquiry does not create a partnership, employment, endorsement, agency relationship, or contract unless confirmed in writing.

[APPROVED DISCLAIMER LANGUAGE]

[APPROVED LIABILITY LANGUAGE]

Governing law

[GOVERNING LAW]

Disputes

[APPROVED DISPUTE RESOLUTION PROCESS / VENUE / DISPUTE FORUM]

[ARBITRATION CLAUSE IF USED]

Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect where legally permitted. [LEGALLY REVIEWED WORDING]

Waiver

Not enforcing a provision on one occasion does not waive the right to enforce it later.

Entire agreement

These Terms, together with the policies incorporated by reference, form the agreement for consumer use of the website. They do not override separately signed agreements, such as wholesale agreements.

Changes to these Terms

We may update these Terms to reflect changes in operations, services, law, technology, or business practices. Material changes will be communicated where legally required.

Last updated [DATE]

Questions about these Terms

Legal business name

[LEGAL BUSINESS NAME]

Support email

[SUPPORT EMAIL]

Mailing address

[APPROVED BUSINESS ADDRESS]

Contact support →