Returns & refunds

An item may be eligible for return when it is:

• unworn, unwashed, unused and unaltered
• free from stains, odors, or damage
• returned with original tags where applicable
• returned within the approved return window

Product-specific return restrictions shown on the product page take priority where applicable.

You may request a return within [RETURN WINDOW] of [DELIVERY / RECEIPT — FINAL RULE].

Clock starts

[DATE OF DELIVERY PER CARRIER TRACKING / OTHER]

Request by

[LAST DAY TO START A RETURN]

Ship by

[DAYS AFTER APPROVAL TO SEND ITEM]

[APPROVED FINAL-SALE CATEGORIES ONLY — e.g. final-sale merchandise, customized items, gift cards, preorders if final-sale terms apply]

Worn, washed or altered merchandise, or items missing required tags, are not eligible unless the issue is a verified defect or fulfillment error.

Limited quantity alone does not make an item final sale.

If an item is final sale, you'll be told before you buy — on the product page near Add to Bag, in your bag, and at checkout where technically possible.

Final sale — not eligible for return or exchange Example label · shown only when true

[EXCHANGE POLICY]

Choose one: A — Direct exchange: return the original item and select a replacement size. B — Return + repurchase: return the eligible item for a refund and place a new order.

Exchange availability is subject to inventory at the time the request is processed.

If your item is eligible and the size you want is still available, follow the exchange procedure above.

Before reordering, compare the garment-specific measurements.

[PREORDER RETURN POLICY]

Cancel before fulfillment

[YES / NO / UNTIL DATE]

Return after delivery

[YES / NO]

Final sale

[YES / NO]

After production begins

[RULE]

Any special preorder terms are also shown on the product page before purchase.

Orders may enter fulfillment quickly, so cancellation requests are not guaranteed after purchase. [CANCELLATION POLICY]

Preorders: see the preorder terms above. This rule matches the Shipping Policy.

Contact support promptly after delivery with your order number and clear photographs showing the issue:

1. Order number
2. Photo of the full item
3. Close-up of the issue
4. Packaging photo, if relevant
5. Shipping label, if the damage happened in transit

Claims are reviewed based on the condition received and the order record.

If your order contains an item different from what you ordered, contact support with your order number and photos of the item received.

[CORRECTION PROCEDURE — incl. return shipping for verified fulfillment errors]

[REFUSED DELIVERY POLICY]

[RETURN SHIPPING RESPONSIBILITY]

Label

[PREPAID LABEL RULE / CUSTOMER-PURCHASED SHIPPING RULE]

Cost deducted from refund

[YES / NO / AMOUNT]

Restocking fee

[RESTOCKING FEE IF ANY]

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE] except where required by law or where the order issue resulted from a verified fulfillment error.

1. Fold the item carefully.
2. Include any documentation the return instructions ask for.
3. Use suitable packaging that protects the item in transit.
4. Remove or cover old shipping labels.

Original shipping packaging is not required.

Return instructions and the address are provided when your return is started.

[APPROVED RETURN ADDRESS / RETURNS PORTAL]

Keep your return tracking number until the return is confirmed as received.

If you buy your own return shipping, use a tracked service. [RESPONSIBILITY BY RETURN METHOD]

Return shipping

[RULE]

Customs documents

[RULE]

Duties + taxes

[RULE]

Processing time

[RULE]

Refunds are issued in the original currency; your bank's conversion rate may differ from the rate at purchase. [CONFIRM]

Returned merchandise is reviewed before a refund or exchange is approved. Review may confirm item condition, tags, signs of wear, wash or alteration, product identity and return eligibility.

If a return doesn't meet policy requirements: [REJECTED RETURN PROCEDURE]

Once an eligible return has been received and approved, the refund is issued to the original payment method unless otherwise required.

Our processing

[REFUND PROCESSING TIME]

Bank / card posting

Set by your payment provider

Refunds go back to the original payment method.

Refund

Money back to your original payment method.

Store credit

[OFFERED? ONLY BY CUSTOMER CHOICE]

Exchange credit

[IF EXCHANGES USE CREDIT]

If you believe there's a problem with an order, charge, return, or refund, contact FAMILY OF FAILURES support first so the transaction can be reviewed quickly.

Include your order number and a clear description of the issue.