Shipping policy

Orders are reviewed and prepared before shipment.

Please allow approximately [PROCESSING TIME] for standard in-stock orders to be processed before transit begins.

Processing time and carrier transit time are separate. Your delivery estimate is processing time plus transit time.

Orders placed during weekends, holidays or high-volume drops may require additional processing time.

After checkout you'll receive an order confirmation email with your order number, the products ordered, your shipping address and a payment summary.

Please review your shipping information immediately after ordering.

Need an urgent correction? Contact support with your order number.

Once your order has been handed to the carrier, you'll receive a shipping confirmation containing tracking information.

Tracking may take a short period to update after the shipping label is created.

Major releases may generate a higher volume of orders than ordinary shopping periods. Processing times may temporarily extend during high-volume launches.

Any extended processing window will be shown prominently on the site and product pages during the active drop — not only on this page.

Orders may enter fulfillment quickly. Cancellation requests are not guaranteed after an order is placed. [FINAL CANCELLATION RULE]

Preorders follow the separate preorder terms.

Processing

[PROCESSING TIME]

Estimated transit

[DOMESTIC DELIVERY WINDOW]

Carrier

[CARRIER / CARRIERS]

Rates

[FLAT RATE / CALCULATED AT CHECKOUT / FREE ABOVE THRESHOLD]

International customers may be responsible for customs duties, taxes, brokerage fees, or other import charges depending on destination.

Duties

[PREPAID AT CHECKOUT / PAID BY CUSTOMER ON ARRIVAL]

Taxes

[COLLECTED AT CHECKOUT / ON ARRIVAL]

Some orders may arrive in more than one shipment depending on inventory location, product availability, or preorder status. Separate tracking numbers are provided when possible. [CONFIRM THIS APPLIES]

[FINAL SHIPPING RESTRICTIONS — e.g. P.O. boxes, military addresses, specific countries, freight forwarders]

Carrier, weather, customs, holiday, or logistical conditions can affect delivery.

Estimated transit times are carrier estimates rather than guaranteed arrival dates unless an expressly guaranteed shipping service is purchased.

Preorder products are produced or allocated before final shipment and therefore operate on a different timeline from standard in-stock merchandise.

Every preorder product page shows its preorder status, estimated ship window, any production note, and the applicable cancellation and return terms.

Placing a preorder confirms acknowledgment of the estimated shipping window shown on the product page at checkout.

Estimated windows are estimates, not guaranteed ship dates.

[MIXED ORDER SHIPPING RULE]

Choose one: A — all items ship together once the preorder item is ready. B — in-stock products may ship separately from preorder products.

Customers are responsible for reviewing shipping information before completing checkout.

If a correction is needed, contact support as quickly as possible with your order number and the requested correction.

We will make a reasonable effort to update an address before shipment, but changes cannot be guaranteed after an order enters fulfillment.

Once the package has transferred to the carrier, we may no longer be able to change the delivery destination. You may need to work directly with the carrier where their services allow it.

Packages can be returned to us because of an incorrect or undeliverable address, a refused delivery, or an unclaimed package.

[RETURN-TO-SENDER RESHIPPING / REFUND POLICY]

1. Confirm the shipping address on the order.
2. Check around the delivery location.
3. Ask household members or building staff where applicable.
4. Review the carrier tracking details.
5. Allow for any carrier delivery-scan delay.
6. Contact the carrier if necessary.
7. Contact FAMILY OF FAILURES support if the issue remains unresolved.

Delivery investigations are handled case by case according to tracking information and applicable carrier procedures.

If tracking stops updating or the carrier identifies the parcel as lost, contact support with your order number.

We will review the shipment record and determine the appropriate next step based on carrier status and the circumstances of the order.

Please keep the outer packaging, shipping label and product packaging, take photos of any visible damage, and contact support promptly.

This covers damage to the shipping package. For issues with the product itself, see the Returns & Refunds Policy →

Once a carrier confirms delivery to the address provided at checkout, claims involving suspected theft may require additional documentation or carrier investigation.

Cases are reviewed individually.