Frequently asked questions

After checkout, an order confirmation is sent to the email or phone number used at checkout.

If it doesn't arrive, check your spam or promotions folder first.

Orders can enter fulfillment quickly, so changes or cancellations can't be guaranteed after purchase.

[FINAL CANCELLATION POLICY]

Contact support as soon as possible with your order number and the correction.

Address changes can't be guaranteed once fulfillment has started or the package is with the carrier.

[ORDER MODIFICATION POLICY]

If orders can't be modified after checkout, place a separate order for the new item.

Some orders ship separately depending on inventory location, preorder status, or how the order is fulfilled.

Every active product is on the Shop All page, filterable by classification, category, size and status.

Active means the product is currently available within the FAMILY OF FAILURES product system.

Archived means the product remains part of the brand record but isn't available for standard purchase.

The available inventory for that product or variant is gone. A sold-out product may stay visible as part of the Archive.

Restocks are not guaranteed. Where restock alerts are available, you can sign up for one on the product page.

We work to show color as accurately as possible, but screen settings, lighting, photography and material variation can affect how a color appears.

Each product page lists confirmed material, fit, construction and care information where available.

Check the product's fit designation and its garment-specific measurements.

No. Silhouettes may be fitted, standard, relaxed, oversized, cropped, wide or stacked. Always check the individual product page.

Compare the product measurements with a similar garment you already own, then choose based on the fit you prefer.

Where available, product pages list the model's height, the size worn and the fit shown.

Every chart is labeled. Garment measurements describe the actual garment, not your body.

A preorder lets you buy a product before standard fulfillment begins. The estimated shipping window is shown on the product page.

Within the estimated shipping window shown on the product page and in your order record. Each preorder has its own window.

Production or logistics conditions can sometimes affect estimated timelines. If a material change happens, you'll be updated using the contact information on your order.

[PREORDER CANCELLATION POLICY]

[PREORDER RETURN POLICY]

[MIXED ORDER SHIPPING RULE]

[PROCESSING TIME]

Processing (preparing your order) and transit (the carrier delivering it) are separate.

Tracking is sent once your order enters the shipping stage.

[INTERNATIONAL SHIPPING STATUS]

[DUTY / TAX POLICY]

Carrier tracking can take time to update after a label is created or between transit scans. If the package stays outside the expected transit range, contact support.

Check the delivery location, household members, building staff, carrier notes and the shipping address on your order. If it's still missing, contact support with your order number.

Contact support with your order number and tracking information so the shipment record can be reviewed.

Eligible returns follow the active Returns & Refunds Policy.

Return window / [RETURN WINDOW]

Generally unworn, unwashed, unaltered and unused, with required original tags. The Returns & Refunds Policy has the full standard.

Items clearly marked final sale follow the final-sale rules shown before purchase, subject to applicable law.

[EXCHANGE POLICY]

[RETURN SHIPPING RESPONSIBILITY]

Approved refunds are processed within [REFUND PROCESSING TIME]. Your payment provider may need additional time.

Contact support promptly with your order number, a photo of the product, a close-up of the issue, and a photo of the packaging where relevant. The claim will be reviewed.

[ACTIVE PAYMENT METHODS — PULLED FROM SHOPIFY]

For standard purchases, payment is processed at checkout according to your payment method. For preorders: [PREORDER CHARGE MODEL — FROM SHOPIFY / PREORDER APP]

[INSTALLMENT PROVIDER — e.g. Shop Pay Installments]

Confirm your payment details and billing address, contact your payment provider, or try another accepted payment method. Never send card numbers to support.

No. Support will never ask for full card numbers, CVV codes, or other sensitive payment information by email or support form.

FC stands for Failure Classification. Each number identifies a specific record within the FAMILY OF FAILURES system.

FC-003 / Self-Sabotage

One of the active classifications in Drop 001 — The First Failure.

FC-007 / Rupture

An active Drop 001 classification representing the break point in the first documented sequence.

FC-010 / Rebuild

The active classification representing reconstruction after the break.

They make up the broader Failure Classification System. Only FC-003, FC-007 and FC-010 are active today.

No. A classification can exist within the system before it is activated through a product or collection.

It connects the garment to its concept, its drop, and the permanent FAMILY OF FAILURES record.

Drop 001 — The First Failure. The first collection, built around FC-003 / Self-Sabotage FC-007 / Rupture FC-010 / Rebuild

Its products, campaign imagery and classification history can stay accessible through the Archive.

Because FAMILY OF FAILURES treats each release as part of an evolving record, not disposable inventory.

Follow the care label and the care instructions on that product's page. Care differs by garment.

Check the garment's own care instructions. Materials and embellishments may need different care.

Follow the product-specific guidance for that decoration method. [DECORATION CARE — AFTER MANUFACTURING SPECS ARE FINAL]

It depends on the fabric, construction, wash, finishing and care. Check the individual product information.

No. An account isn't required to complete a purchase. [CONFIRM GUEST CHECKOUT IS ON]

Your account lets you view order history and tracking and manage your details. [ADD FASTER CHECKOUT ONLY IF SUPPORTED]

Use the sign-in page to reset or resend your login.

[DISCOUNT STACKING — FROM SHOPIFY DISCOUNT SETTINGS]

[POST-PURCHASE DISCOUNT POLICY]

Pricing and promotions may vary by release. Any active promotion will be announced on the website or official FAMILY OF FAILURES channels.